Property Management

Mission Statement
"To manage our clients' properties for the highest possible return in the shortest possible time through delivering professional service."

Duty of Care

Our moral and legal obligation is to protect your property. Property Management is our business. Property Management is a Serious Business and you need a Professional to manage your property to protect your investment.

TRUE PROFESSIONALS

 Professionals Surfers Paradise combines knowledge with innovation, strength with individuality and professionalism with understanding.

 Professionals Surfers Paradise is proudly a local owned real estate agency involved in all aspects of residential and commercial property within the Gold Coast region.

 Our property management team has embraced the strong vision that sets Professionals Surfers Paradise apart from most agencies.

 We are committed to building solid, long term relationships with clients.

 Our property management team is enthusiastic, motivated and ready to help you rent your property.

 We have built up an enviable property management portfolio through an in-depth knowledge of the rental market and a dedication to clients..

 We strive to reach new heights in delivering exceptional professional skills for the benefit of all our clients and customers.

Choosing A Property Manager

 Right now, you are concerned about getting the maximum return on your investment property. Having carefully selected your property, now it MUST work very hard for you.

 Property management is our specialty (and is tax deductible) it makes a lot of sense to get us to take the worry out of being a landlord.

 Property Management is a specialised business and it is no longer as easy as selecting the Real Estate Agency with the cheapest fees. Times have not changed; you will get what you pay for.

 Property Management is a comprehensive management service where you need a professionally trained Property Manager.

 Our Property Management team is experienced in all areas of Property Management.

Services Available

 The choice is simple, you can relax, go to the beach etc…and hire us to manage your property – and deduct the cost of our services from your taxes; OR you can do the work yourself for which your time is not tax deductible.

 Our goal is to save you time, money and aggravation in the renting and management of your property.

Tenant Selection

 You've worked hard to get your investment property; now you deserve to reap your FULL REWARD!

 You need a quality tenant – one who will pay the rent on time and respect your property.

 Prospective tenants are qualified as suitable by checking past employment, past Real Estate and personal references.

 We are very hard to please when it comes to selecting tenants and only select tenants who hold Real Estate references or bona fide Private Landlord references.

 In the case of a person who has recently sold their property, we talk to the salesperson involved who can often give us an idea of the applicant's lifestyle.

 Should we be uncertain about a tenant, we will always refer to you for your advice.

 It is important to ascertain that the prospective tenant is who they say they are. This is easily verified by sighting photo identification. (Drivers Licence, 18+ card or passport)

 We are currently on line with a National Tenant Default Database specialising in tenant default records.

 A prospective tenant database is also maintained by our office. This often enables us to find a tenant very quickly and reduce the vacancy rate for your property.

Anti Discrimination

 Under federal and state anti-discrimination laws, real estate agents cannot accept discriminatory direction from Property Investors. Both the Agent and the Property Investor are legally liable if complaints are made. It is neither fair nor lawful to pressure an agent to break the law.

When selecting tenants, the only requirements that can be addressed are:

• The number of people suitable to reside in the property
• The tenant must be able to prove that they have and can maintain the weekly rent
• The tenant must be able to prove that they have and can maintain a rental property in a clean and tidy condition

You can discriminate against pets!

 Unfair discrimination happens if you treat someone less favourably simply because of their sex, age, race, nationality, marital status, the fact that they have children, sexual preferences, disability or impairment, pregnancy, religion or political beliefs.

 You do have the right to choose the most suitable tenant provided no unfair discrimination occurs.

Lease Preparation

 Suitable tenants are required to enter into a binding Residential Tenancy Agreement.

 Once we have approved an application for tenancy, we ask the prospective tenant to provide a deposit of one week's rent to secure the property.

 We prepare the lease and all supporting documents such as detailed inventories, entry condition reports and bond lodgment forms.

 The tenants must pay a bond equivalent to four weeks rent, and in addition pay two weeks rent in advance prior to assuming tenancy.

 If the rent on a property is more than $300 per week, the bond is negotiable.

Rent Arrears

 Every precaution is taken to minimize tenants falling behind in their rent.

 Regular checks are carried out on all tenancy agreements to ensure rents are kept up to date.

 Should a tenant fall behind in their rent we have harsh standard rent arrears letters and procedures in place. In accordance with the law, our office will also issue the appropriate notices.

Legal Proceedings

 On the rare occasion where it is necessary to instigate legal proceedings against a tenant, we can act on your behalf at the Residential Tenancies Small Claims Tribunal.

 You can be assured that we are aware of the legal requirements necessary in reducing any problems.

Insurance

 We can offer you insurance, which protects your rental income, contents and public liability claims.

 We strongly recommend that you take out Landlord Protection Insurance. We can provide you with information on this.

Vacancy

 Our office adopts the philosophy that it is better to have a vacant property then to take on troublesome tenants.

 You can expect that if your property is vacant, we will recommend items necessary to improve the property's show-ability to prospective tenants. This means less vacancy for you! Examples may include: lawn mowing, gardening, carpet cleaning and pool service when necessary.

Why do properties remain vacant?

1. The rent is too high
Rent is determined by the market and the tenants. We are constantly monitoring the market rent to ensure that you are receiving the maximum return on your investment. High rents can lead to long-term vacancies, which ultimately affects your income.

2. High Vacancy Rate
If there is a high ratio of properties to tenants (more properties than tenants) it will have an effect on the vacancy factor. Tenants have more choices and are in a stronger position to negotiate on rents.

3. Poor Presentation
It is important that the property is maintained in an excellent condition to attract the same quality of tenant. A tenant will often have to choose between two or three properties.

4. Accessibility to local facilities and transport
Often the property can be maintained in an excellent condition, the rent is at market value and it still remains vacant. This could be due to its location. Tenants today (due to the supply and demand of properties) can be choosey. Often they require a property that is close to town, shops, clubs, transport, schools etc.

Every endeavor is made to locate a quality tenant to suit your investment property and we will keep you updated on our progress with obtaining a tenant.

Inspections

 In your best interest, properties are inspected by the Property Management team at regular intervals – approximately every 3 months.

 After each inspection you will receive a full written report on the properties condition.

 During these inspections we will conduct a maintenance inspection as well as a general check of the internal and external condition.

 You can also be confident that a detailed final inspection is carried out after the tenant has vacated and before bond monies are released. Once again you will receive a written report.

Property Investors Obligation

 Under the Residential Tenancies Act, Landlords have various obligations to their tenants.

 Listed below are a few of the important clauses extracted from the Residential Tenancies Act for your information.

SECTION 103

At the start of the tenancy and continuing throughout the tenancy, the lessor must ensure:

(a) the premises and inclusions are clean; and

(b) the premises are fit for the tenant to live in; and

(c) the premises and inclusions are in good repair; and

(d) the lessor is not in breach of a law dealing with issues about the health or safety of person using or entering the premises.

SECTION 120

At the start of the tenancy and continuing throughout the tenancy, the lessor must:

(a)supply and maintain all locks necessary to ensure the premises are reasonably secure and give a key for each lock to the tenant.

Maintenance

 We believe that it is a conflict of interest for us to profit from the misfortunes of others. Therefore, we do not assess a surcharge or make a profit of any kind from maintenance and repairs to your property.

 We will carry out all maintenance matters in accordance with your instructions.

 We only engage trades people who meet our office's high standard.

 You can expect to receive the original invoices of all tradesmen contracted to effect repairs on your property.

 If at any time we are not satisfied with the quality of the workmanship we will instruct the tradesperson to rectify the problem immediately.

Advertising

 We have a number of alternative marketing and advertising strategies to ensure that your property is receiving maximum exposure such as:

• Internet Listings at http://www.surfersparadiserealestate.com.au/
• Listing the property in our detailed "Rentals Listings Sheet" (This list is kept at our front reception desk and will display details of your property)
• "For Rent" signs which are an invaluable tool in securing tenants for a property
• Displaying the property on our window cards
• Newspaper advertising.

 Our office will go that extra mile to find a tenant rather than wait for a tenant to find us.

Statements

 You will promptly receive a fully computerized statement of your account at the beginning of each month.

 We will also submit to you a fully computerized statement at the end of each financial year summarizing all income and expenditure relating to the property.

Accounts

 Because many of our Investors require a totally "worry free package", we can pay all accounts that arise from your property - rates, body corporate fees, electricity accounts and any others that may arise.

 We will send to you the original invoices for all accounts paid on your behalf.

Rental Increases

 We are constantly monitoring the current market rent on your behalf.

 A minimum of one rent review is carried out per year and one is automatically carried out when a tenant vacates or their lease comes up for renewal.

Newsletters

 Our office realizes that you have an interest in the Investment Market and we strive to not only keep staff updated on relevant property issues but you as a valued client.

 You will receive a regular newsletter covering market conditions, legislation changes, current litigation concerns, investment properties for sale, local area developments and lots more.

2004. All Rights Reserved.
Professionals Surfers Paradise